Tools for Seeking and Integrating Children’s Voices in Service Design and Delivery

What is this training about?

There is increasing pressure on all services to evaluate the effectiveness of their services, seek out consumer feedback and ensure that service provision consistently meets the needs of service users.  However, because of their developmental vulnerability, children and young people are often overlooked in these processes with their participation considered not as relevant or difficult to facilitate.

The Australian Childhood Foundation is committed to children’s rights and continues to place children at the centre of all of their services.  This commitment has been demonstrated through the development and implementation of an innovative feedback tool for children who are service users.

This workshop introduces and explores core concepts of engaging children in feedback and evaluative processes. It specifically will examine the new Feedback Tool that has been developed by the Australian Childhood Foundation, including how to use it and incorporate its data into meaningful processes of analysis and service design.

The Children’s Feedback Tool is included in your purchase of the workshop. For participants who register from countries outside of Australia, an additional fee may be charged to cover the cost of shipping the Feedback Tool overseas.  Please ensure you list the correct delivery address so that you can have the item in time for the workshop

After attending the workshop, participants will have the opportunity to purchase additional resources included in this workshop. 

What will you learn?

By attending this workshop, you will:

  • Explore a children’s rights framework in relation to service evaluation
  • Consider the ways to facilitate children’s participatory processes, based on current research and knowledge bases
  • Outline principles of engaging children, of different ages, in feedback and evaluative processes
  • Learn to use the Australian Childhood Foundation’s new children’s feedback tool
  • Identify ways to design and create feedback or evaluation procedures relevant to your workplace and the children and young people engaged with your services

What difference will this make to your practice?

The meaningful participation of children and young people in society depends on us inviting them into the dialogue (Fitzgerald, Graham, Smith & Taylor, in press, p. 8). It can start by analysing the cultural beliefs that effectively minimise children’s contribution, and work to remove the barriers set up by these beliefs that block children’s participation.

Personal agency arises out of relationships. In our relationships with children and young people within our professional roles we all have opportunities to amplify their voices, to honour their ideas and to facilitate their contributions. In doing so, we contribute to a community in which children are less vulnerable.

A starting point to this process is enabling meaningful opportunities for children and young people to provide us with feedback about the services that we provide.  This training, and the tool on which it is based, open these discussions and provide practical strategies and processes for child participation.