Action Feedback with Children: Ideas and Tools to Listen Better Online Course
It is so important to involve children and young people in decisions about the services they are participating in. Listening to their input and making it meaningful with practical tools to encourage their voice and close the feedback loop is vital to delivering better care and support.
This on-demand course introduces and explores core concepts of engaging children in feedback and evaluation processes. It takes a rights-based approach to collecting feedback and incorporates practical ideas and tools to help practitioners listen better more often, while also supporting improved service design.
For the low cost of $25, you will have access to complete the online training for six months from the date you register. If you successfully complete the knowledge checks throughout, you’ll also receive a certificate.
For a limited time, we are also providing a special discount of 30% on Australian Childhood Foundation’s popular Action Feedback Kit – developed to support the ideas introduced in the training.
What will you learn?
- Explore ways to facilitate children’s participatory processes, based on current research and knowledge
- Understand key principles in engaging children, of different ages, in feedback and evaluation processes
- Apply a children’s rights framework within the context of service evaluation
- Learn how to use the Foundation’s popular Action Feedback Kit
- Confidently design and create feedback or evaluation procedures relevant to your workplace and the children engaged with your services.
What difference will this make to your practice?
Meaningful participation of children and young people requires us to bring them into the dialogue. This process begins by analysing the cultural beliefs that undermine children’s contributions and beginning to remove the barriers set up by these beliefs.
When working with children and young people, we all have opportunities to amplify their voices, honour their ideas and facilitate their contributions.
Action Feedback with Children: Ideas and Tools to Listen Better will support you to identify and provide meaningful opportunities for children and young people to offer feedback about the services that they are participating in. This on-demand course, and the tool on which it is based, open these discussions and provide practical strategies and processes for stronger participation.
I have been actively using the Action Feedback Kit to gauge what children think of the service I am providing, and their experience thus far. This helps me to better plan future steps with my service provision and achieve better outcomes. I find the Kit invaluable to my practice.Uniting Vic Tas staff member
My work involves building the capacity of practitioners in Specialist Homelessness Services, including Family & Domestic Violence to understand the experience of children and young people, through assessments, case planning and involving children in service provision. I use the Action Feedback Kit as part of training to offer practitioners fun and engaging activities to hear and act on the voice of the child, in a way that builds their skills and confidence.Statewide Children’s Resource Program staff member
Working in a pilot Family Violence program in rural Victoria I was able to use the [Kit] with 15- and 16-year-old male clients. While they didn’t fill out every part, they noted that in the future they now felt like reaching out for professional help was an option.Australian Childhood Foundation staff member
When I have used it with young people it has usually been positive and provides a great snapshot of their journey during our time together.Australian Childhood Foundation staff member
With the discount code provided, the Action Feedback Kit costs $75 (plus tracked postage), or without the discount code the cost is $110 (plus tracked postage). Agencies may not require one kit per worker as they may be able to share the resource. Additional kits can be purchased at a later point if required. Payment for the kit must be by credit card. For participants who register from countries outside of Australia, an additional fee may be charged to cover the cost of overseas shipping. Please ensure you provide the correct delivery address, along with an email address where tracking updates can be sent.